What to send Contact Elovia
Contact Elovia from Settings → Help & policies.
Include device, OS version, account email, screenshots, and clear steps to reproduce.
In the app
Settings → Help & policies → Contact Elovia
Steps
- 1
Open Contact Elovia
Go to Settings → Help & policies → Contact Elovia.
- 2
Describe the issue
State what you expected versus what happened.
- 3
Attach evidence
Add screenshots of the screen, lock overlay, or error. Include the exact button names you tapped.
- 4
Include account context
Share account email, subscription state (trial/Pro/journal-only), device model, and OS version.
Tips
- Mention whether Restore purchases or Refresh synced data was already tried.
- Suggest an idea is available in the same Help & policies group for product feedback.
Still stuck?
If Contact Elovia is unavailable, email support with the same details: device, OS version, account email, screenshots, and reproduction steps.